Responsible Gaming at 7det

1 Our Commitment to Safe Play

At 7det, responsible gaming is not a legal footnote — it is a fundamental part of how the platform operates. Bangladesh has a large and passionate community of online gambling enthusiasts, and we recognise that with that audience comes a genuine duty of care. Our responsible gaming framework is designed to ensure that every player who chooses 7det does so from a position of informed choice, full awareness of risk, and access to protective tools whenever they need them.

We are committed to the principle that gambling should always be recreational — a form of entertainment that fits within a player's wider life, budget, and time. When that balance shifts, we want to be the first to help restore it. Our platform monitors account activity patterns automatically and our support team is available around the clock to assist any player who reaches out with concerns about their play.

The tools described throughout this page are available to every registered player at no cost and with no penalties. Using them is a sign of good judgement, not weakness. 7det encourages all players to engage with at least one limit-setting feature during their account setup, and we routinely prompt players to review their settings during the platform experience.

2 18+ Age Restriction Policy

7det operates a strict minimum age policy. Players must be at least 18 years of age to register an account, make a deposit, or place any form of wager on the platform. This policy applies to all players regardless of location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, or Mymensingh.

How We Verify Age

Age verification occurs at two stages. First, players are asked to confirm their date of birth at registration. Second, during the KYC (Know Your Customer) process, players must submit a government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — which clearly shows their date of birth. Accounts are restricted from withdrawals until KYC is completed, and we use automated checks to flag any inconsistency between the declared age and the submitted documents.

Protecting Minors

We strongly encourage parents and guardians to make use of parental control software if there is any risk that a minor in their household may access online gambling platforms. Several reputable tools are available for free or at low cost that can block access to gambling websites at the device or network level. If you have reason to believe that a minor has registered and accessed the 7det platform, please contact support immediately — the account will be suspended, all funds will be returned to the source, and we will cooperate fully with any resulting investigation.

3 Deposit & Wagering Limits

One of the most effective ways to manage your gambling activity is to set a hard cap on how much money you deposit or wager over a given time period. 7det offers three types of financial limits that you can configure independently from your account settings panel.

How Limit Changes Work

Reducing any limit takes effect immediately — your new lower cap is enforced from the moment you save the change. Increasing a limit, however, requires a mandatory 24-hour waiting period before the new higher limit comes into force. This built-in delay is intentional: it gives you time to reconsider whether an increase is genuinely in your best interest, and ensures that a moment of impulsive decision-making cannot immediately result in significantly higher spending.

Wagering Limits

In addition to deposit limits, 7det allows players to set per-session and per-wager stake caps. These work independently of deposit limits and are particularly useful for players who want to extend their play sessions without risking high-value single bets. Both types of limits can be set and adjusted from the Responsible Gaming section of your account dashboard.

4 Time-Out & Cooling-Off Periods

Sometimes the most valuable thing a player can do is simply step away. Whether you have been playing for longer than planned, are feeling frustrated after a losing streak, or just want a structured break without permanently closing your account, 7det's time-out feature gives you a clean, enforced pause.

Available Time-Out Durations

• 24 Hours — A short reset after an unexpectedly long session or a frustrating period of play.
• 7 Days — A one-week break to reassess your habits, review your spending history, and return with a clearer head.
• 30 Days — A full month away from the platform. All account features are suspended, including deposits, gameplay, and promotional messages.
• Custom Duration — Select any number of days between 1 and 42 if the standard options do not match your needs.

What Happens During a Time-Out

During any active time-out period, your account is placed in a suspended state. You will not be able to log in, make deposits, place wagers, or access any bonus features. Any pending withdrawal requests that were submitted before the time-out was applied will continue to be processed normally — your funds are not frozen. All marketing emails and in-platform notifications are paused for the duration of the time-out.

Ending a Time-Out Early

For time-outs of 24 hours or 7 days, you may contact support to request early reinstatement — however, this request will not be processed until at least 24 hours have elapsed since the time-out was applied. For 30-day time-outs and custom durations above 7 days, reinstatement before the end date is not available. This policy reflects our commitment to ensuring that time-outs serve their intended protective purpose rather than being easily bypassed.

5 Self-Exclusion Tools

Self-exclusion is the most decisive step a player can take to protect themselves from gambling-related harm. If you feel that your gambling has moved beyond recreational and is causing genuine problems in your life — financial, emotional, or in your relationships — 7det's self-exclusion programme is here to provide a firm, reliable boundary.

How to Self-Exclude

• 1

  Access the Responsible Gaming Section

  Log in to your 7det account and navigate to Account Settings, then select the Responsible Gaming tab from the menu on the left.

• 2

  Select Self-Exclusion

  Choose the Self-Exclusion option and select your preferred exclusion period: 6 months, 1 year, 5 years, or permanent exclusion. Carefully read the terms of the exclusion before confirming.

• 3

  Confirm Your Request

  Confirm the request with your account password. Your self-exclusion will be processed within one business day (Bangladesh Standard Time, UTC+6). You will receive an email confirmation once it is active.

• 4

  Account Suspension

  Once active, your account will be fully suspended. All marketing communications will be permanently ceased for the duration. Any balance remaining in your account will be processed as a withdrawal to your registered payment method.

• 5

  Reactivation After Exclusion Ends

  When your exclusion period ends (for non-permanent exclusions), your account will not be automatically reactivated. You must contact support and undergo a brief review process — including confirmation that you have sought appropriate support — before your account can be reinstated.

6 Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. Many players who develop a problematic relationship with gambling are the last to notice the warning signs. The following indicators are widely recognised by addiction specialists and welfare organisations as signals that gambling may have moved from recreational to harmful.

Behavioural Warning Signs

• Spending more time or money on gambling than you originally intended, repeatedly.
• Trying to "chase" losses by placing additional wagers to recover money that has already been lost.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Borrowing money, selling possessions, or neglecting essential bills in order to fund gambling activity.
• Feeling irritable, anxious, or depressed when you are unable to gamble, or when you attempt to cut back.
• Using gambling as a way to escape from stress, anxiety, boredom, loneliness, or emotional pain.
• Making repeated, unsuccessful attempts to cut down or stop gambling on your own.
• Gambling causing neglect of work responsibilities, education, or important personal relationships.

Financial Warning Signs

• Deposit amounts or frequency increasing significantly over a short period of time.
• Making multiple deposits in a single session after an initial loss.
• Requesting to increase deposit limits shortly after those limits were set.
• Regularly playing with money that was set aside for rent, food, utilities, or other non-discretionary expenses.

7 Self-Assessment Checklist

The following questions are adapted from widely-used responsible gaming self-assessment frameworks. Answer honestly — your responses are not recorded or shared. If you answer "Yes" to three or more of these questions, we strongly encourage you to review your gambling limits and consider contacting our support team or an external helpline.

8 Getting Help & Support

Reaching out for help is the most important step you can take. Whether you want to speak with the 7det support team directly, apply a responsible gaming tool, or contact an external specialist organisation, the following options are available to you at any time.

Contact 7det Support

Our player welfare team is reachable 24 hours a day, 7 days a week. You can initiate a live chat session directly from within your account dashboard — look for the support icon in the bottom corner of the platform interface. Alternatively, send a written request to [email protected] with the subject line "Responsible Gaming Request" for direct routing to our welfare team. All communications are treated with full confidentiality.

What Our Support Team Can Do

• Apply a deposit limit, wagering limit, or session time reminder to your account immediately.
• Activate a time-out period of your chosen duration without any waiting period on your end.
• Process a self-exclusion request and confirm its activation within one business day.
• Provide a full export of your wagering history and net profit/loss data in a readable format.
• Close your account and process your remaining balance if you decide to stop playing permanently.
• Signpost you to external support organisations if you feel you need specialist counselling or advice.

External Support Organisations

For players in Bangladesh who need professional support beyond what a gaming platform can provide, the following categories of services are available. We encourage anyone experiencing serious gambling-related difficulties to seek specialist help alongside any tools applied on the 7det platform:

• Mental Health and Addiction Counselling: Government hospitals in Dhaka, Chittagong, and major district cities offer psychiatric and addiction counselling services. The National Institute of Mental Health (NIMH) in Dhaka is a primary point of contact.
• Family and Community Support: Community health centres (Upazila Health Complexes) across Bangladesh can connect individuals with local counselling and support groups.
• Financial Counselling: If gambling has caused financial difficulty, the Bangladesh Bank consumer protection division and several NGO-linked financial counselling services can assist with debt management and budgeting advice.